AI Chatbot Platform
Client: Ballance Agri-Nutrients
Project Overview
We developed a pilot conversational AI system for Ballance Agri-Nutrients, a leading agricultural supply company in New Zealand. The main goals of the chatbot were to handle customer order flows, provide access to order history, and display property-specific details.
The Challenge
Ballance Agri-Nutrients needed a way to provide instant, accurate agricultural knowledge to farmers across New Zealand. They faced several challenges:
- •Agricultural knowledge is specialized and complex
- •Farmers need region-specific advice based on local soil and climate conditions
- •Customer support team was overwhelmed with repetitive questions
- •Existing systems couldn't provide 24/7 instant support
Our Solution
We developed a custom AI chatbot using AWS Bedrock and large language models, specifically trained on agricultural data and Ballance's product information.
- •Custom-trained AI model on agricultural knowledge
- •Integration with Ballance's product database and customer systems
- •Regional awareness for location-specific recommendations
- •Natural language understanding for farmer-friendly interactions
- •Web and mobile interface for access across devices
Technical Approach
Our implementation leveraged cutting-edge AI technologies and modern development practices to deliver a scalable, reliable solution.
Backend Architecture
- •Node.js serverless functions
- •AWS Lambda for compute
- •AWS Bedrock for AI model hosting
- •API Gateway for endpoints
Data Management
- •DynamoDB for conversation history
- •S3 for product data storage
- •Vector embeddings for semantic search
- •Secure data access patterns
Frontend Implementation
- •React for UI components
- •TypeScript for type safety
- •WebSocket for real-time chat
- •Responsive design for all devices
Our Development Approach
We applied our proven methodology to ensure high-quality implementation and smooth delivery.
Ready to Build Your AI Solution?
We specialize in creating custom AI chatbots and intelligent systems tailored to your specific industry needs. Contact us to discuss how we can help transform your business.